CHOICE
PROTECTION PLAN
Breakdowns in your home telephone inside wiring and jacks or
TV wiring and outlets can be an unforeseen hassle. As the subscriber the choice
of dealing with these unexpected disturbances or allowing South Slope to
address them is yours. This was mandated back in the early 90’s by Federal
legislation, not your local service provider. South Slope’s optional Choice
Protection plan covers diagnosis and repair of the inside telephone wire and
jacks that provide your South Slope local line/dial-tone service and/or inside
coaxial/ethernet cable and outlets that provide broadband applications such as
Video Plus TV and/or High Speed Internet service. With Choice Protection, you
will not pay any labor or material charges if you need a South Slope technician
to make repairs covered by the plan. Choice Protection covers your existing
telephone wiring, Fiber to the Premise or DSL applications such as High Speed
Internet wiring and Video Plus TV wiring.
Choice Protection Plan - $4.95 per
month plus applicable taxes
Local Telephone Line
As a South Slope customer, you are responsible for
maintaining the inside telephone wiring from the protector (usually a small
gray box on the outside of your house) to your telephone devices. The
transmission facilities used to deliver your service from the central telephone
office to the protector are maintained by South Slope. “Inside wire” refers to
the wiring running from the protector to the telephone devices in your home.
Customer owned interface equipment including but not limited to; Cordless and
hardwired telephones, line splitters, FAX machines, modems, satellite receivers
or answering machines that may be connected to a telephone jack are not
included in the definition of “inside wire.”
Broadband Applications
As previously mentioned, you as a South Slope customer are responsible
for maintaining the inside cable/ethernet cable from the Network Interface
Device (NID) or protector to your broadband device. The transmission facilities
used to deliver the signal from the broadband application to your home is
maintained by South Slope. Customer-owned electronic systems or entertainment
devices such as televisions, hubs, switches, routers, VCR/DVD players,
satellite receivers, are not included in the definition of “inside wire.”
Customers who choose NOT to subscribe to the Choice Protection plan are
responsible for the maintenance of their inside wiring. You have three options
to repair faulty inside wiring: make the repair yourself, or others of your
choice, or contact South Slope to make the repair based on an hourly rate. (A
one hour minimum service call will be assessed on all dispatched calls.)
Currently, the minimum charge for service calls is $50 an hour plus material
costs.
Terms and Conditions
1. Under the Choice Protection plan, South Slope
will repair telephone service problems which are in the wiring and jacks inside
your residential home or single line business. If the problem is in the wiring
between the protector and the jack, or in the jack, we will repair or replace
the wire and/or modular jack. If the problem is caused by defective or faulty
telephone equipment, South Slope will let you know the source of the problem.
South Slope will repair work in a reasonable manner, so we may reroute wire
along baseboards or some other location to avoid replacement or repair of
drywall, plaster or other materials and to avoid unnecessary labor and cost.
1.
2.
Under the Choice Protection plan, in addition to the terms and conditions
listed in Item One, South Slope will repair broadband issues which are in the
cable/ethernet wiring and outlets inside your home or business. If the problem
is in the wiring between the NID/protector and the outlet, or the outlet and
the South Slope provided broadband device, South Slope will repair or replace
the defective cable and/or outlet. South Slope will repair or replace defective
splitters. Installation of additional broadband devices may warrant the
customer’s necessity to purchase additional equipment such as line
amplification equipment or splitters.
2.
3.
You agree to pay a monthly charge for Choice Protection. There is no added
charge to repair problems in the wiring, jacks or outlets inside your home or
business. Choice Protection is provided on a month-to-month basis and may be
canceled by the customer or South Slope at any time by giving verbal or written
notice to the other. Choice Protection will cover residential and single
business lines.
3.
4.
Choice Protection does not cover (1) problems caused by willful damage to the
facilities used in the transmission of telecommunications services or inside
wiring, jacks and outlets; (2) inside wiring that is not working or disconnected
at the time Choice Protection coverage is initiated; (3) the activation and
re-activation of jacks or outlets, relocation of jacks or outlets, replacement
or installation of new inside wire, jacks or outlets; (4) Damage which results
from fire, earthquake, flooding, natural disasters, vandalism, intentional
abuse and the like or other Acts of God; (5) Lines with a telephone key system
such as a PBX or other non-basic telephone system, distribution panels or other
non-wire parts of so-called structured wire systems; (6) Customer owned
wireless interface devices; (7) Choice Protection does not cover buried or
underground cable or wiring that runs between or among separate building,
apartments or dwelling units in a multi-tenant property; (8) inside wire, jacks
or outlets that do not meet industry standard for telecommunications; and (9)
any repair or replacement that would endanger the safety of a South Slope
technician. “PREMISE INELIGIBLE” shall be used to define those individual
premises determined by a South Slope Technician, in his or her discretion, to
contain non-standard, ineffectual or faulty inside wiring. If a premise is identified as such, Choice
Protection service shall be discontinued immediately, and absolutely no repair
shall be conducted on these premises under this contract.
I have read and understand the terms listed for Choice Protection.
___________Yes, I
want Choice Protection at the recurring monthly cost of $4.95 plus applicable
tax
___________No,
I do not want Choice Protection and I will pay a minimum fee of one hour labor
at the hourly rate of $50.00 plus materials for each service charge call that I
have requested from South Slope. (Hourly rate subject to change)
CUSTOMER NAME:
__________________________________________
HOME PHONE #:
_____________________________________________
DAYTIME CONTACT #:
________________________________________
SIGNATURE:
________________________________________________
DATE:
______________________________________________________
