TECHNICAL HELP

 FOR

SOUTH SLOPE 

DIGITAL VIDEO TV 

What do I do if………

TV screen has snowy picture (picture may still be seen, but white static (snow) is seen over total screen).

This problem is normally caused by one of the connectors becoming loose.  Check all connectors to be certain that they are properly connected and secure.

TV screen shows South Slope logo, time and date, -303 (negative 303), Network Interruption.

Verify all cables are firmly connected and try again.  Check that Ethernet cable (the cable that has an oversized phone plug on it) is plugged in securely to the set-top box and/or the wall jack (being certain that it is plugged in to the data jack, not a phone jack).  If this still does not establish service, check the Ethernet connections at the modem.

No picture just blank screen or snowy screen.

Check that TV is set to channel 3.

Check that TV input is set to the appropriate input to receive the digital TV signal.

Check that RF (coaxial type) connector is securely connected to the RF OUT port on the back of the set-top box.

Check that the power cord is securely connected to the set-top box and the electrical outlet.

Black screen or black screen with Myrio logo.

Reboot power on set-top box (unplug power cord from set-top box).   (powering down set-top box with remote will not reboot your set-top box)

Possible connectivity problem between set-top box and modem.

Channel temporarily unavailable on one TV only.

Check to see if the problem is on all channels or only on some of the channels.  Possible connectivity problem between set-top box and modem.  Check the connection of the Ethernet cable into the set-top box and/or the modem.

Channels unavailable on all TVs.

Reboot power on set-top boxes (unplug power cord from set-top box).   (powering down set-top box with remote will not reboot your set-top box)

Reboot modem (remove power cord from modem for 10 seconds, then plug back in). 

Possible connectivity problem between set-top box and modem.  Check the connection of the Ethernet cable in to the set-top box and/or the modem.

If problem still persists, call South Slope to report trouble.

Guide not working.

Reboot power on set-top box (unplug power cord from set-top box).   (powering down set-top box with remote will not reboot your set-top box).

If problem still persists, call South Slope to report trouble.

Menu/guide not available on one Set top box.

Reboot power on set-top box (unplug power cord from set-top box).   (powering down set-top box with remote will not reboot your set-top box).

If problem still persists, call South Slope to report trouble.

Need help programming VCR/VCR will not record.

Make sure TV and VCR are on channel 3.

Turn set-top box to channel wanting to record (you can also use the reminder feature of the Myrio system to turn the channels automatically to the program to be recorded).

*On some VCRs, you may need to change the input of the VCR (may be channel 3, auxiliary or AV selection).

*On some TVs, you may need to check the input of the TV with the output of the VCR in able to view the program being recorded on the VCR.  Example: S-Video from VCR recorder to TV, composite cables from VCR to TV, or coaxial connection from VCR to TV.

Pixeling

Reboot all equipment in the home (remove power cord from modem for 10 seconds, then plug back in, repeat this procedure to all set-top boxes).

If problem still persists, call South Slope to report trouble.

Set-top box/TV making popping/snapping sounds.

Possible bad connection between set-top box and TV, check all connectors to be certain that they are properly connected and secure.

Possible bad power supply (STB).

Possible bad set-top box.

Call South Slope to report trouble.

Black Myrio Screen.

Reboot power on set-top box (unplug power cord from set-top box).   (powering down set-top box with remote will not reboot your set-top box).

Possible connectivity problem between set-top box and Myrio server.

Caller ID not working.

Call South Slope to report trouble.

Phone rings and causes video to pixel and then go out completely.

Call South Slope to report trouble.

Static, there is no response from STB. Can’t power STB.

Make sure TV is on channel 3.

Possible bad power supply (STB).

Possible faulty wiring or connectors.

Call South Slope to report trouble.

TV goes from Blue Myrio screen to Black Myrio screen.

Possible bad power supply (STB).

Possible bad set-top box.

Call South Slope to report trouble.

Pixeling on 1 TV.

Possible faulty wiring or connectors.

Call South Slope to report trouble.