South Slope Highspeed Internet 319-626-2211

High Speed Internet Questions and Answers

How do I check my download speed?

You may go to http://speedtest.southslope.com/ to test your connection.

What is High Speed Internet Service?

South Slope's High Speed Internet Service is a packaged service including internet service and the high speed DSL connection that provides the service to the customer. DSL stands for "Digital Subscriber Line" and is a technology that lets you use ordinary copper phone line for your high speed internet connection. South Slope provides ADSL G.dmt internet service. We have different options available as shown on our main High Speed Internet web page.

How fast is the High Speed Internet Service?

South Slope's High Speed Internet Service is offered in a variety of packages that allow the customer to select the speed that they need for their use. Over 90% of our members have our 128/384 service which is 8 to 10 times faster that a typical dial-up connection. We offer packages starting at 64Kbps upstream and 128Kbps downstream up to packages with 768Kbps upstream and 1Mb downstream. This means that large files that take minutes over a dial-up connections will take only seconds with High Speed Internet Service.

Do I need a separate phone line for High Speed Internet Service?

South Slope's High Speed Internet Service is provide over your existing phone line. You do not need to have a separate line for this service. Using DSL technology, the HSI is provided on the same pair of wires that brings you your dial-tone. DSL technology allows you to use your phone at the same time you are on the computer. s

How can the dial-tone and internet service share a single line?

HSI is provided at a higher frequency than is used for your voice or analog services yet allows you to use each service independently, meaning you can talk on the phone while surfing the net. This allows the sharing of the cable pair. Filters are required on your phone sets and other analog devices that operate at the lower voice frequencies to remove any static that may be produce on the line sharing this service.

Can I use my phone and computer at the same time?

Yes, you can talk on the phone, receive phone calls or send a fax and still surf the internet and receive e-mail at the same time.

Do I need special wiring in my house? (see below for connecting multiple computers)

The cabling that is existing in your home should be acceptable. Some factors that may cause problems would be the termination method used at the jacks. The cable should be terminated the same on the jack through-out your home or business. Splices or taps on the cable may cause loss of signal. South Slope can assist you with any cabling needs that you may have on a per hour charge basis.

Is there a distance limitation to be able to receive this service?

Yes, however through the advancement of electronics, we are able to serve all of our South Slope members in all of our exchanges. Available speeds to your location may be limited due to the distance from the CO or remote switch. Call South Slope to have your line tested for availability for service.

How do I connect my computer to High Speed Internet?

Single Computer Hook-Up: High Speed Internet is connected to the customer's computer using an external DSL modem. This modem may connect directly to your computer's Ethernet (Network) card (if an Ethernet card must be installed in your computer, you are responsible for the purchase and installation of the card prior to South Slope installing the High Speed Internet service).

Multiple Computer Hook-Up: When connecting more than one computer to share the High Speed Internet service, the customer will need to purchase a router. The router allows multiple computers to access the Internet at the same time. Each computer will need an Ethernet card and a data cable to connect the router to the Ethernet card in each computer (if computers are in separate areas of your home or business, a data cable will need to be ran to connect your computers. Wireless routers and Wireless cards are available and may be a good option to running new data cables in some instances). The existing cabling used for telephone service will not be used for additional computers connected to the Local Area Network (LAN) from the router.

How many computers can share High Speed Internet Service?

South Slope does not limit the number of computers that a customer may share their High Speed Internet service.

Do I need any special protection for my High Speed Internet connection?

South Slope requires that you have surge protection for both the electrical and telephone line connections of the modem to protect from power surges and lightning.

We also highly suggest that you have a firewall (software or hardware) installed to protect yourself from hackers accessing your computer. A router gives firewall protection as well as software from companies such as Zone Alarm (zonealarm.com). South Slope takes NO responsibility for the protection of or lack of protection from any firewall source. Customers are solely responsible for equipment/software and installation of equipment/software.

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