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Establishing
Service/Changes
WHERE DO I CALL
For service, repair and billing inquiries, please call (319) 626-2211.
ESTABLISHING SERVICE/CHANGES
What will the Telephone Company need to establish service?
- Complete street address including
apartment number if applicable.
- Information on previous telephone
service - where, when and the telephone number.
- Social security number for residential
service.
- Business ownership information for
business service.
- Employment and reference information
- Choice of long distance companies for
inside and outside your area code.
- Choice of directory listing.
- Choice of products and services
desired.
HOW DO I ESTABLISH
CREDIT AND WILL I BE ASKED FOR A DEPOSIT?
Credit history is a
customer's record of monthly payments for service provided by a telephone
company. Deposits are requested from all applicants without a credit
history or upon evaluation of the customer's credit which would equal 2
months of local service and installation costs. An additional deposit may
be required for Long Distance Service.
WHEN WILL MY DEPOSIT BE RETURNED?
Every deposit (with
interest) is refunded after 12 consecutive full monthly payments have been
received. If not previously refunded, each deposit is applied as a credit
on the account when service is disconnected. If a credit balance results,
a check will be issued within 60 days.
HOW WILL I BE LISTED IN THE PHONE
BOOK™
You may choose how you
want to be listed. A listing with your complete street address is free in
this directory. Additional listings are available for a small monthly fee.
However, if you don't want your name in this book, you have other choices.
Contact the Customer Care Center for details.
CHANGING LONG DISTANCE CARRIERS
You may change your
carrier by writing a note with the phone numbers you want switched, your
choice of carrier, the date you would like switch and your signature. Make
sure the long distance carrier understands that you will handle the
switching by notifying your local phone company. FCC rules require we
charge customers to change carriers, although it is common practice for
long distance carriers to reimburse you for this cost. If you have a
question about long distance, please call our office and we will try to
help.
HOW DO I DISCONNECT MY SERVICE?
Notify the Customer Care Center of the
date you want your service disconnected. Provide a forwarding address for
the final bill.
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