Our response

At South Slope, the safety of our customers and employees is our top priority. We are following the COVID-19 (coronavirus) prevention recommendations and have implemented measures to ensure safe, secure operations at a time when you are most reliant on our services. Please read the following for details of our commitment to you.

Customer Service

If you need to contact South Slope Customer Service, we encourage you to do so from your home or business. You can call us 24/7 at 319-626-2211, live chat with us between 8 a.m. and 4 p.m. Mon-Fri at southslope.com or email info@southslope.com. You can also manage your account online at southslope.com/ebill.

If you need to come to our office, you can come to our drive-up window or lobby between 8 a.m. and 4:30 p.m. Monday through Friday. If you need to return equipment, please place it in the bin located outside our north entrance or in our lobby cabinet between 8 a.m. and 4 p.m. Monday through Friday (not available on holidays or weekends).

Our Services

As your trusted local provider, we are committed to providing reliable services backed by excellent customer support and continue to install new services, upgrade services and make repairs for customers.

We continue to install internet, television and phone service at homes and businesses. We also have self-installation options for some of our services. If you are interested in self-installation, please let us know. Call us at 319-626-2211 to see how we can help keep you connected.

Network Reliability

We understand that the need for a reliable internet, phone and television connection is greater now than ever before. We are continually monitoring our network to ensure that all of our customers will have a strong and reliable connection when they need it the most.

As so many of you have moved to working and learning from home, we have redistributed internet traffic onto multiple fiber-optic rings to minimize the risk of network congestion. We have also increased our backhaul capacity almost 3 times as the need for connectivity and faster transmission of data increases daily.

If you are having issues with your internet, phone or television service, please call us 24/7 at 319-626-2211, live chat with us between 8 a.m. and 4 p.m. Mon–Fri at southslope.com or email info@southslope.com.

If you need to increase your internet speeds during this time and are on our fiber network, we are able to change your internet plan within one business day and you will not be charged an activation fee. As always, our internet plans come with unlimited data. View South Slope Internet Plans.

Bill Payment Concerns

We understand the financial impact COVID-19 is having on so many people in our communities. If you are struggling to pay your South Slope bill, would like to explore ways to lower your bill or need alternative payment plans, please call us at 319-626-2211 so we can help. For your safety, instead of paying in person at our drive-up window, please pay online through eBill or over the phone through SecurePay call 833-626-9990.

Eligible families may qualify for a monthly benefit on home phone, wireless phone or broadband internet services through the Lifeline Assistance Program.

For families with school-aged children who don’t have internet service at home, please check with your school district for plans regarding internet access for continued learning.

• Iowa City Community School District
• College Community School District
• Benton School District
• Clear Creek Amana School District
• Solon School District

Security Tips

With the coronavirus sweeping the world, it is also propelling scammers to prey upon fears as a way to steal your information. We recommend being on the lookout for scams and following the tips we provide in our coronavirus blog.

It’s also important to protect your information while using Wi-Fi. If your network isn’t secure, hackers can steal valuable private data such as credit card and banking information.

• With home Wi-Fi, be sure to set a strong and unique password using different symbols, letters and numbers to make your network more difficult to hack. To strengthen security on your Wi-Fi router, also keep your firmware up to date.
• Consider setting up a guest Wi-Fi network as this slows down anyone who is trying to get access to your primary network without your permission. To do so, you need to access the web interface for your Wi-Fi router, log in to the network, and follow the instructions provided by your router manufacturer to create and set up the guest Wi-Fi network. If you have South Slope Managed Wi-Fi, simply log in to the GigaCenter router web interface and follow these steps:

1. 1. Turn on the guest Wi-Fi network for the 2.4 GHz and 5 GHz bands.
   2. Provide a name for the guest Wi-Fi network (also known as the SSID).
   3. Set a strong password that’s also easy to remember for your guests.

• If connecting to public Wi-Fi, only work on secure, password-protected internet connections and don’t log in to bank accounts or make online purchases as that data can easily be stolen if that Wi-Fi network is hacked.

For more security tips, check out our website blogs and follow us on Facebook.