Keeping you safe and connected
Keeping you safe and connected
At South Slope, the safety of our customers and employees is our top priority. We are following the COVID-19 (coronavirus) prevention recommendations and have implemented measures to ensure safe, secure operations at a time when you are most reliant on our services. Please read the following for details of our commitment to you.
If you need to contact South Slope Customer Service, we encourage you to do so from your home or business. You can call us 24/7 at 319-626-2211, live chat with us between 8 a.m. and 4 p.m. Mon-Fri at southslope.com or email email@example.com. You can also manage your account online at southslope.com/ebill.
If you need to come to our office, you can come to our drive-up window or lobby between 8 a.m. and 4:30 p.m. Monday through Friday. If you need to return equipment, please place it in the bin located outside our north entrance or in our lobby cabinet between 8 a.m. and 4 p.m. Monday through Friday (not available on holidays or weekends).
As your trusted local provider, we are committed to providing reliable services backed by excellent customer support and continue to install new services, upgrade services and make repairs for customers.
We continue to install internet, television and phone service at homes and businesses. We also have self-installation options for some of our services. If you are interested in self-installation, please let us know. Call us at 319-626-2211 to see how we can help keep you connected.
We understand that the need for a reliable internet, phone and television connection is greater now than ever before. We are continually monitoring our network to ensure that all of our customers will have a strong and reliable connection when they need it the most.
As so many of you have moved to working and learning from home, we have redistributed internet traffic onto multiple fiber-optic rings to minimize the risk of network congestion. We have also increased our backhaul capacity almost 3 times as the need for connectivity and faster transmission of data increases daily.
If you are having issues with your internet, phone or television service, please call us 24/7 at 319-626-2211, live chat with us between 8 a.m. and 4 p.m. Mon–Fri at southslope.com or email firstname.lastname@example.org.
If you need to increase your internet speeds during this time and are on our fiber network, we are able to change your internet plan within one business day and you will not be charged an activation fee. As always, our internet plans come with unlimited data. View South Slope Internet Plans.
Bill Payment Concerns
We understand the financial impact COVID-19 is having on so many people in our communities. If you are struggling to pay your South Slope bill, would like to explore ways to lower your bill or need alternative payment plans, please call us at 319-626-2211 so we can help. For your safety, instead of paying in person at our drive-up window, please pay online through eBill or over the phone through SecurePay call 833-626-9990.
Eligible families may qualify for a monthly benefit on home phone, wireless phone or broadband internet services through the Lifeline Assistance Program.
For families with school-aged children who don’t have internet service at home, please check with your school district for plans regarding internet access for continued learning.
With the coronavirus sweeping the world, it is also propelling scammers to prey upon fears as a way to steal your information. We recommend being on the lookout for scams and following the tips we provide in our coronavirus blog.
It’s also important to protect your information while using Wi-Fi. If your network isn’t secure, hackers can steal valuable private data such as credit card and banking information.
For more security tips, check out our website blogs and follow us on Facebook.