North Liberty, IA – (May 17, 2018) – Over 120 community members gathered for the South Slope Cooperative Communications Annual Meeting on May 16, 2018, at the South Slope Community Center.
As a cooperative, members of South Slope have the opportunity to run for the Board of Directors, serve on the Nominating Committee, and vote for Cooperative Board Members. This year, Michael Schanz was re-elected to the board to represent the Amana and Newhall exchanges and Dave Roberts was re-elected to the board to represent the North Liberty exchange.
South Slope’s annual financials, operating report, and the impact of industry changes were shared by Joe Gerot, Managing Partner of BKD, a CPA and advising firm from Des Moines, Iowa. John Pietila of Davis Brown Law Firm from Des Moines also addressed the members to discuss industry trends in the television market including the rising cost of retransmission agreements which are expected to continue to rise.
South Slope CEO, Chuck Deisbeck, highlighted the 2017 launch of faster internet plans and Managed Wi-Fi service in response to the growing customer demand for internet bandwidth and wi-fi services. Deisbeck stated, “We are meeting and exceeding the needs of our members with the launch of new internet plans with higher download and upload speeds. These changes are possible through our fiber optic network which is so valuable to community members, businesses, and the continued overall success of the Cooperative.” Managed Wi-Fi is a service launched in mid-2017 that includes a high tech router and 24/7 remote support for internet service.
Highlighting changes to customer service, Deisbeck shared that the Cooperative launched a new website and a service called Live Chat in 2017, expanding customer contact options. In response to a recent customer survey they will begin having expanded hours on Wednesdays starting May 30th through the end of the summer. Additionally, Deisbeck noted the company’s commitment to the community through their South Slope Cares program which includes grants, scholarships, donations, and employee volunteering.
“Our commitment to our community is what really sets us apart,” said Deisbeck, “We have an extraordinary team of employees who truly care about our members and the great communities we serve. I am grateful for their hard work and dedication to providing an outstanding customer service experience.”
About South Slope Cooperative Communications
South Slope Cooperative Communications provides high speed Rocket Internet, phone service, and television to residential and business customers. South Slope is recognized by the NTCA—The National Broadband Association as a Smart Rural Community leader and a Certified Gigabit-Capable Provider. Since 1958, the Cooperative has been committed to delivering cutting edge telecommunications services. South Slope serves the following communities: Amana, Ely, Fairfax, Newhall, North Liberty,