Lifeline Assistance

Lifeline Program Information

The Lifeline Program is a federal program that provides a monthly benefit on home or wireless phone and broadband internet service to eligible households. The Lifeline benefit can lower or eliminate the cost of your monthly phone or internet bill. Only one benefit is available per household;* either phone service (home or wireless) or internet (home or mobile), but not both.

*NOTE: A “Household” is defined as any individual or group of individuals who are living together at the same address as one economic unit. An “economic unit” consists of all adult individuals contributing to and sharing in the income and expenses of a household.

Eligibility Requirements

You may be eligible for a Lifeline Program benefit if your income is at or below 135 percent of the Federal Poverty Guideline OR if someone in your household participates in one of these federal programs:

  • Supplemental Nutrition Assistance Program (SNAP), formerly known as Food Stamps;
  • Medicaid;
  • Supplemental Security Income (SSI);
  • Federal Public Housing Assistance (FPHA) or Section 8;
  • Veterans Pension and Survivors Benefit;

Notice: As of December 2, 2016, customers can no longer use the Low Income Home Energy Assistance Program (LIHEAP), Temporary Assistance for Needy Families (TANF), or the NSLP free lunch program to prove their eligibility for Lifeline.

For more information on eligible programs and acceptable forms of documentation, please visit the Verify Subscriber Eligibility page.

Being a Lifeline customer does not protect from disconnection if the participant fails to pay his or her bill.

To Apply for Lifeline:

Please complete the certification form and contact the South Slope customer service team at 319-626-2211.

Information on the Lifeline provided by the State of Iowa may be found here. National information on the program may be found here.

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