Contact South Slope

New Bill. New eBill App.

We have changed billing systems as part of our continued effort to provide you the best customer service. Your new, easy-to-read bill will start in May 2021 and you will now use eBill instead of SmartHub for online account management.


Customer Service: (319) 626-2211

Toll Free: 1-800-272-6449

Fax: 319-665-7000


Live Chat

Chat with Customer Service or Technical Support weekdays from 8 am to 4 pm.



or complete the form below and we’ll respond within one business day



Drive-Up Service Only Due to COVID-19
Mon – Fri 8:00am-4:30pm
South Slope
980 N. Front Street
North Liberty, IA 52317

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COVID-19 SAFETY MEASURES: If you need to contact South Slope Customer Service, we encourage you do so from the safety of your home or business. You can call us 24/7 at 319-626-2211, live chat with us between 8 a.m. and 4 p.m. Mon-Fri at or email You can also manage your account, including viewing your bill and opening a trouble ticket through ebill.

If you need to come to our office, we will be conducting all customer visits through our drive-up window to ensure safety for you and our employees. Our drive-up hours are 8 a.m. to 4:30 p.m. Monday through Friday. If you need to return equipment, please place it in the bin located just past the drive-up window.

Bill Payment

Need to pay your bill? Go to eBill to set up automatic payment or to make a one time payment. Or call SecurePay for phone payment.