Contact South Slope

New Bill. New eBill App.

We have changed billing systems as part of our continued effort to provide you the best customer service. Your new, easy-to-read bill will start in May 2021 and you will now use eBill instead of SmartHub for online account management.


Customer Service: (319) 626-2211

Toll Free: 1-800-272-6449

Fax: 319-665-7000


Live Chat

Chat with Customer Service or Technical Support weekdays from 8 am to 4 pm.



or complete the form below and we’ll respond within one business day



Customer Service
Mon – Fri 8:00am-4:30pm
South Slope
980 N. Front Street
North Liberty, IA 52317

If inquiring about service, please provide service address.

COVID-19 SAFETY MEASURES: If you need to contact South Slope Customer Service, we encourage you do so from your home or business. You can call us 24/7 at 319-626-2211, live chat with us between 8 a.m. and 4 p.m. Mon-Fri at or email You can also manage your account, including viewing your bill and opening a trouble ticket through eBill.

If you need to come to our office, customer services is available at our drive-up window or in our lobby (mask required) between 8 a.m. and 4:30 p.m. Monday through Friday. If you need to return equipment, please place it in the bin located by our lobby entrance.

Bill Payment

Need to pay your bill? Go to eBill to set up automatic payment or to make a one time payment. Or call SecurePay for phone payment.