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Calling Features

This service automatically rejects all calls for which the caller has withheld the calling number. This may be because the caller’s line is configured never to send the calling number, or because the caller has dialed an access code to block the number before making the call. ACR does not reject calls for which the calling number is unavailable because it has not been provided by the network (for example on overseas calls).

Access Code:

From home telephone:
• Enable: Dial *77
• Disable: Dial *87

This service allows the subscriber to return the most recent incoming call, or to hear the last incoming caller’s number and then optionally return the call.

From home telephone:
• To hear the last calling number information: Dial *69; then to return the call: Dial 1
• Disable: Dial *89

This service forwards all a subscriber’s incoming calls on to an alternative number, without ringing the subscriber phone first.

From home telephone:
• Enable: Dial *72 followed by the telephone number to forward
• To Disable: Dial *73

This service allows a call forwarding subscriber to access and change their call forwarding configuration from any phone. Subscribers are provided with a directory number to call for Remote Access to Call Forwarding, which can be called from any phone. Their call is routed to the MetaSphere CFS. They are then able to access IVR menus to configure Call Forwarding in the normal way.

To use the RACF service:

  • Call the RACF directory number 665-1100
  • Enter your own ten digit directory number and PIN when prompted.
  • Enter the Call Forwarding access code you require (for example, to access Unconditional Call Forwarding, enter *72).
  • Configure the call service as for normal Call Forwarding configuration.

This service forwards incoming calls to an alternative number only when the subscriber’s line is busy.

From home telephone:

  • Enable: Dial *90 followed by the telephone number to forward to • Disable: Dial *91

This service forwards calls from the subscriber’s line to an alternative number only if they are not answered on the subscriber’s line.

From home telephone:

  • Enable: Dial *92 followed by the telephone number to forward to • Disable: Dial *93

This service displays the calling number as part of the notification that a second call is on the line.

This service is enabled and disabled using the same access codes as Calling Number Delivery, and the same restrictions apply. These codes will only take effect if Call Waiting is already enabled.

This service displays the number and name of the incoming caller (if available) on the subscriber’s telephone, requires subscriber to have caller id compatible equipment.

This service determines whether the calling subscriber’s number (and other related information such as subaddress and network ID) is signaled on outgoing calls.

From home telephone:

Note that the subscriber can use these access codes only if the Calling Number Delivery Blocking (CNDB) service is enabled.

  • To allow delivery of the calling number if it is blocked by default, press *82
  • It determines whether the subscriber can use access codes to control Caller ID Presentation.
  • It also allows you to withhold the subscriber’s number completely, regardless of other settings

From home telephone:

  • To restrict name and number per call dial *67 then the number to be dialed

The number, if any, to be sent out for caller ID in place of the subscriber’s directory number (for example, if the directory number corresponds to and outgoing-only line and should be replaced by the number of another line that accepts incoming calls).

Service must be configured at South Slope

This service allows a subscriber to correlate their outgoing calls with a numerical account code, which is reported in billing information for the call.

This service must be configured at South Slope.

After dialing a number that requires an account code, the subscriber hears either a continuous or a stutter dial tone, and must enter the account code before the call can be set up.

  • If a code is not entered or if a validated code is incorrect, an announcement is played informing the subscriber that he or she has not entered a valid code.

This service notifies a subscriber that a second call is on the line and allows the subscriber to switch between the calls. The called party is notified by a tone when a call is waiting. The calling party receives an announcement telling them the system has alerted the called party.

From home telephone:

  • Disable: Dial *70
  • When you are on the phone, you will hear a tone to let you know someone else is calling.
  • Flash-hook to switch back and forth between calls

This service allows a subscriber to manage the list of pre-defined numbers to which a particular call treatment is applied. Instructions on how to

From home telephone:

To configure a Screen List Editing call service through the handset:

  • Dial the relevant access code for the call service required.
  • The following codes are used in the Screen List Editing menu:
    • 0 to hear the main instruction menu
    • 3 to turn the call service on or off
    • # to add a number to the list, then 01 to add the last calling number to
    • 1 to review the list of numbers, then 07 to delete an individual number the list
    • * to delete an individual number from the list
    • 08 to delete all the numbers on the list
    • 09 to delete only the anonymous entries on the list access the Screen List Editing menu for each of these services are given separately in the relevant sections.

This service allows subscribers to select a list of numbers from which incoming calls are automatically rejected. A rejection announcement is played to the calling party. (This option can reject calls from other providers).

From home telephone:

  • Configure through the Screen List Editing Menu: Dial *6

See Screen List Editing for more information

This service, also known as speed dialing, allows a one-digit code to be used as shortcuts for selected phone numbers. The subscriber enters the code and this is interpreted as if he or she had dialed the phone number to which the short code maps. 2-9.

From home telephone:

To use speed dialing, dial the short code then press #.

To add a short code mapping:

  • Dial the access code, *74
  • For analog or ISDN lines, a confirm tone is played. For SIP lines, no confirm tone is played; continue with entering the short code without waiting for a prompt.
  • Enter the short code, followed immediately by the number to which the short code maps.
  • An announcement is played confirming the short code mapping.

Teen Service allows a subscriber to have up to three additional directory numbers while retaining only one physical line. Calls to the additional numbers go through to the existing phone line, but have a distinctive ring tone for each number. Outgoing calls are made only from the primary directory number. However, some call services can be configured specifically for incoming calls to the new Teen Service directory numbers.

Service must be configured at South Slope.

This service allows a subscriber to call another party during an existing call and add this party to the call, creating a three-way conversation.

To add a third party to an active call, flash-hook and then dial the third party’s number. If the third party answers, flash-hook again to add both of you to the original call, connecting all three parties. If the third party does not answer or their line is busy, flash-hook twice to rejoin the original call. If you hang up you will receive a ringback reminding you that the original call is still on hold, and can rejoin the call by picking up the phone. This service is known as 3-Way Calling Ringback.

This service allows a subscriber to call another party during an existing call and add this party to the call, creating a three-way conversation. With this feature the customer can hang up and the other two parties will stay connected. In turn, this allows customers to transfer calls.

To add a third party to an active call, flash-hook and then dial the third party’s number. If the third party answers, flash-hook again to add both of you to the original call, connecting all three parties. With this feature the customer can hang up and the other two parties will stay connected. In turn, this allows customers to transfer calls.

900 Toll Call Blocking $0.00
Toll Block (allow local/800 only) $1.50
Toll Block (911/611 only) $1.50
-> service price/month/line

This service allows the subscriber to bar outgoing calls to certain types of numbers from their line. The subscriber can alter the configuration through the TUI, CommPortal, or Web Self-Care. This is known as subscriber call barring. The types of call that can be barred are international calls (011 calls), national calls and mobile calls (1+ calling national calls include long-distance, interLATA and intraLATA calls – these call types are not used in the UK), local calls, operator calls (0-, 0+, 01), directory calls (411, 1-411), premium rate calls (900, 976), calls to any call service access codes (*codes), calls to those call service access codes which can affect configuration (for PBX lines).

Note that when calls to access codes have been barred, users can still enter the codes to disable access code barring. Certain types of calls are never barred. These include toll-free calls, calls to service access codes emergency calls, calls to repair numbers (such as 151 or 154 in the UK).

Service must be configured at South Slope

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