Skip to main content
How Can We Help?
Back to all articles >

Email FAQ

IMPORTANT: To login to your email account, you need to enter your full email address including “” in the email address field on every device you use to access your email. 

Answers to some common email questions are below. If you don’t see your question or need further assistance please contact us.

How do I get to my South Slope email?

Click the following button or go to


Enter your email address and password.
Password: Password you chose or were provided.

How do I change my password?

To change your password go to settings, click on “Password” and then “Change Password”

If you need to reset or recover your South Slope email password, call us 24/7 at 319-626-2211 and select option 1.

Third party email client Support:

South Slope provides customer support for email access, retrieval, and password issues for South Slope email only. South Slope does not offer advanced troubleshooting for third-party email clients, such as Outlook, Apple Mail, and Windows Mail. To access your South Slope email account via these email clients, you will need to set up a connection with the following details:

Incoming Mail Server:
Security: SSL
Incoming server port: 993

Outgoing mail server:
Security Type: SSL
Outgoing server port: 587

How do I export my email contacts?

  • Step 1 – Select the Contacts on the left bar
  • Step 2 – Click “Export” on the top right of the screen

Is my inbox full? Why am I not getting any emails?

If you are not receiving emails, it’s possible your mailbox is full. You can check the Quota bar at the bottom left.

To free up space, you can Empty your Trash folder. Click the three dots then click “Empty”.

This website uses cookies for analytics, personalization and advertising. By continuing to browse, you agree to our use of cookies.