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Lifeline/Low-Income Assistance

Lifeline Program Information

Lifeline is a federal program that provides a monthly benefit on home internet service or phone service to eligible households. The Lifeline benefit can lower the cost of your monthly internet or phone bill. Only one benefit is available per household. NOTE: A “household” is defined as any individual or group of individuals who are living together at the same address as one economic unit. An “economic unit” consists of all adult individuals contributing to and sharing in the income and expenses of a household.

Eligibility Requirements

Does my household qualify? Learn about the eligibility requirements

You may be eligible for a Lifeline program benefit if your income is at or below 135 percent of the Federal Poverty Guideline OR if someone in your household participates in one of these federal programs:

  • Supplemental Nutrition Assistance Program (SNAP), formerly known as Food Stamps
  • Medicaid
  • Supplemental Security Income (SSI)
  • Federal Public Housing Assistance (FPHA) or Section 8
  • Veterans Pension and Survivors Benefit

For more information on eligible programs and acceptable forms of documentation, please visit lifelinesupport.orgBeing a Lifeline customer does not protect from disconnection if the participant fails to pay his or her bill.

Applying for Lifeline

Go to to apply for Lifeline.

You are only allowed one Lifeline benefit per household, not per person. Use the following Household Worksheet if someone else at your address gets Lifeline. The answers to the questions in the worksheet will help you find out if there is more than one household at your address.

Household Worksheet

Information on the Lifeline provided by the State of Iowa may be found here. National information on the program may be found here.

After you apply for the benefit through the National Verifier and receive email confirmation that you are eligible, please forward that email confirmation along with your name, address and phone number to If you have questions, please contact South Slope at 319-626-2211. The discount cannot be applied to past bills.

Affordable Connectivity Program

For information on the Affordable Connectivity Program, click here.

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