Slow Internet Solutions

Slow Internet Solutions

You’re on a video chat while your spouse is streaming and your kids are gaming. Sound familiar? If your internet seems slow at times, check out our latest blog below for troubleshooting tips.

Check All Devices

  • The first thing to look at is if the other devices in the home are also running slow. There could be an issue within the single device itself that would need to be addressed with a computer technician if other devices don’t have problems. If other devices are running slow, please power cycle the router and see if that resolves the issue. If the devices are still running slow after power cycling, please run a speed test to determine where the speed is at.

Wireless Interference

  • In some cases, wireless interference could be causing the issue with slow internet speeds. Most routers primarily broadcast a 2.4 GHz frequency.  Within that frequency there are multiple channels that your router chooses to sit on.  If other routers within the area are using the same frequency it can cause a log jam within that certain channel. The way to remedy this situation is to offset the channel within your router to a non- congested channel. For further assistance with this please contact the manufacturer of the router.

Router Location

  • In other cases, router location can also cause some wireless interference. Depending on where your router is located, there can be certain obstacles that are causing the wireless frequency to loose strength within the residence.  Tin duct work within the home is the most common reason for poor wireless strength. The best way to remedy this issue is to make sure your router is located in a centralized location within the home to ensure optimal wireless strength. If you’re questioning the placement or strength of your personal router, check out our South Slope’s Managed Wi-Fi solution.

Bandwidth Usage

  • Another reason why the internet service may be running slowly is bandwidth usage within the home.  If there are multiple devices utilizing the service at the same time, and service is working slowly, there may not be enough bandwidth to supply the home. An upgrade to your plan may be needed.

Call South Slope

  • If above all else you need assistance, please contact the business office at 319-626-2211. A technician can troubleshoot remotely to help you resolve the problem.
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