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Internet and Wi-Fi FAQ

Understanding your internet service and connecting devices to Wi-Fi can be challenging at times. We’re here to help and following are answers to common questions. If you don’t see your question or need further assistance please contact us.

Is my internet down?

If South Slope is experiencing a widespread outage, there will be updates on our website, Twitter and Facebook. If you are using Wi-Fi, check your device to make sure Wi-Fi is on and connected. If using a wired Ethernet connection, make sure the cable is correctly and fully connected between your device and the wall jack. Turn off the device and try connecting again after powering it back on. Try a different device and see if it is online. Can you get to southslope.com? If you can, there could be an issue with the other website you are trying to visit.

How fast is my internet?

You can test your internet speed at southslope.speedtestcustom.com. Test results may be slightly above or below your internet plan’s speed and will vary depending on how many devices you have connected.

If your test results seem slow, please try the following steps:

  1. Reboot the device (computer, phone, iPad) by unplugging or powering off and then on.
  2. Test the speed on a different device to see if you get the same results.
  3. Turn off any devices that are not in use and test the speed again.
  4. If all of your devices are offline or slow try rebooting your router or modem.

Do I need to buy a Wi-Fi router? Where do I place my Wi-Fi router?

We provide a Managed Wi-Fi service which includes a Wi-Fi router, automatic security upgrades, 24/7 tech support and signal strength testing during installation to assure you get a strong signal where it is most important to you.

If you choose to buy your own Wi-Fi router you will want to place it in as central of a location as possible and connect it to the Ethernet jack that provides your home internet. South Slope provides wiring services if you’d like to move your Ethernet jack to another area of your home or business.

How do I connect my router to South Slope internet?

With your router powered on and connected to Ethernet (normally marked WAN) connect a computer or phone to your router and open a web browser like Chrome or Edge. The South Slope sign-in page should load, input the username and password printed on your installation paperwork to activate your router on the South Slope network. How do they confirm success?

How do I connect my smart speaker to my Wi-Fi?

Generally, you need to put the name and password into the device’s network settings. For more detailed instructions, follow the manufacturer’s setup instructions for your device.

Amazon Alexa Instructions

Google Nest Instructions

Apple HomePod Instructions

Can I connect my printer to my Wi-Fi?

Yes, most new printers can connect to Wi-Fi. To set up, follow the manufacturer’s instructions for your printer:

HP Printer Instructions

Epson Printer Instructions

Why can’t I see my Wi-Fi?

Your Wi-Fi could be turned off. Check the lights on your router to make sure the 2.4/5G/Wi-Fi light is on. Look for a Wi-Fi button, this can turn on/off your Wi-Fi signal. If you see a generic Wi-Fi name like “NETGEAR85” your router may have gone back to its default settings and you will need to set it up again.

Should I use a wired connection?

A wired connection would only be recommended for devices that aren’t going to move around, like a desktop computer or TV. Having at least one wired connection in your home can be helpful if you have issues with your Wi-Fi connection.

 

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