Support

Remote Guides

Select your remote guide based on the photos below. Please note, the URC 4 remote comes in silver as well.

Standard
URC4
Nova
Troubleshooting

If you are having problems with your South Slope Television service follow these helpful hints. If the issue continues, call South Slope at 319-626-2211.

  1. Reboot the Entone set top box. Remove the black cord located on the back of the box and plug it back in. This could take a couple minutes for the box to load.
  2. Check the cables at the Entone and wall connection.
  3. Verify that your TV is on the proper input.
  4. Reboot the comtrend modem and action tec devices if they are present.
  5. If your house is fed with South Slope fiber optic cable check your cyber power unit to ensure the AC light is green. If the light is yellow check the GFI outlet. The cyber power unit is a white box that will be mounted on a wall possibly in your garage.
  6. If you are unable to resolve the issue with these steps, please call South Slope at 319-626-2211.

Troubleshooting Guide

Troubleshooting Guides are available for our black/silver and silver remotes (see photo within to determine which remote you have). This guide includes resolutions for common set top box, remote, and battery issues.

Parental Controls
  1. Push the “menu” button and go to the “Settings” selection.
  2. Enter your pin number and select “ok.”
  3. The Settings Page is displayed.
  4. Under “Main Preferences” page check the “Parental Control” box.
  5. Then select “Users button” under the settings page.
  6. Now select the “Parental Control” button.
  7. This is the screen where parental controls are enabled per viewing choice by movie rating, TV rating, unlock time out, or block unrated.
Watch TV Everywhere

WatchTVEverywhere allows you to access a wide range of channels/networks from your computer, laptop, iPad, iPhone or Android. The service is FREE. There is no extra charge to use it. You only need to have a subscription to the network you want to watch. Sign up or sign in at www.watchtveverywhere.com. If you need additional assistance, click here for step by step instructions and links to our YouTube videos.

Choice Protection Plan
Billing Support

South Slope offers convenient ways to pay your bill and to stay connected! Below are several of the bill pay options available today:

SmartHub: An easy and secure way to view your bill, sign up for Paperless Billing, set up automatic payment, and much more. To access SmartHub from the web, visit southslope.smarthub.coop. A $2.50 convenience fee applies for one time payments. To avoid fees, sign up for automatic payment in SmartHub. Have your account and Social Security numbers ready.*

SmartHub App: A fast, convenient way to check your account from your smartphone or tablet when you are on the go! Download the SmartHub app from the Apple App Store or Android Store on Google Play.

Automatic Payment: A worry-free way to ensure your bill is paid on time each month. Automatic payment is a free option that allows you to authorize payment of your bill directly from a credit card, checking account, or select savings accounts on the 10th of each month. Visit SmartHub or contact one of our Customer Service Representatives to sign up.

Paperless Billing: An eco-friendly option that helps save paper and our environment! Sign up for Paperless Billing through the SmartHub website or app.

SecurePay: An automated and secure pay-by-phone option that will walk you through the bill payment process. Pay over the phone via SecurePay by dialing 1-888-480-9705. A $5.00 convenience fee applies. For more information, click here.

Pay by Mail: Each month, your bill is mailed to you with a prepaid return envelope. If the return envelope is unavailable, mail your payment to:

South Slope Cooperative Communications
PO Box 19
North Liberty, IA 52317

Pay in Person: Please present the return portion of your bill to ensure the payment is accurately applied, without delay. You may pay your bill at our business office, located at 980 North Front Street in North Liberty. Our office hours are Monday-Friday 8:00am – 4:30pm.  After hours payments may be placed in our drop box located in our drive through.

Universal Service Fee: The Universal Service Fee was created by the Federal Communications Commission (FCC). Money collected through the fee by South Slope is contributed to the Universal Service Fund and the amount that must be collected is set by the FCC. The FCC changes both the USF percentage and the base rate which dictates whether your fee goes up or down. The fund helps schools, libraries, rural health care providers, and telephone companies that operate in high cost areas. The FCC and USAC websites have additional information. Please contact us at 319-626-2211 for the current rate.

Please make your payment upon receipt of your bill. Any amount owed after the due date (20th of the month) will be assessed a 1.5% late payment charge. We accept Visa, MasterCard & Discover. Contact the office for details. Please see SecurePay information above if you are interested in paying by phone.

Statement of Billing Error Rights

Newsletters and Bill Notices

*Smart Hub’s Terms of Service

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